Frequently Asked Questions

Here’s a step-by-step guide on shopping via OfficeWorks.ph.
We offer a full suite of end-user services to help you navigate through your newest system. We will be there with you every step of your business journey, and as your operations expand and grow, we assure you that our support team will always be available to assist you.

For a smoother shopping experience, you can browse through the site or use the search bar, top and left menus to find a specific product or service. 

Once you’ve chosen a product or service, you can see multiple options on its product page. You can choose a MODEL from the dropdown, see its FEATURES & WARRANTY, add quantity, and finally ADD IT TO YOUR WISHLIST OR SHOPPING CART.

Click the heart icon  ♡  to add the product to your Wishlist. From your Wishlist, you can also add single or multiple items to cart, or delete them. An item added to cart will be removed your wishlist.

You may also compare your chosen item with other products. Simply click the Compare button. and choose another product to differentiate its features side by side.

Have clarifications about the product? Just click the “Ask a Question” button and fill out the details, tick the captcha, and hit “Submit”. You will then receive an email from one of our sales representatives answering your question/s.

If you are logged in to your account, you can find your Inquiries and their responses on your dashboard.

Once a product is added to your cart, it will show up at the right side of your screen. You can choose to exit it to continue shopping by clicking the “X” button, or you may proceed to “Checkout”.

To edit the quantity, exit the cart to go back to the product page and simply edit with “-” or “+” and press “Add to Cart” button again.

On the CHECKOUT PAGE, you can either choose to continue by LOGGING IN to your OfficeWorks.ph account or simply proceed to filling out your Billing details without signing in.

If you have previously updated your Billing and Shipping address in your account, they will automatically filled out. You can also opt to edit them.

 

In case you forgot your password, simply click “LOST YOUR PASSWORD” and input your email. You will then receive an email with password reset link.

 

However, if you haven’t created an account, you can simply input your details to proceed with the order.

If you wish to create an account to monitor your order, just tick “CREATE AN ACCOUNT“. You will then receive an email to reset your password.

You will now be transferred to our SHIPPING PAGE. Here, you can choose to ship the item on the address indicated on the form in the billing page, or you can tick the box and a new form will be shown for you to put a different address. Again, if you are logged in and previously set your shipping details, they will be automatically filled out. You can also leave additional notes for the delivery.

At the top of the Billing and Payment Page, you may also add your COUPON CODE for additional discounts. This will be deducted from your Cart Total.

There are different types of Delivery and Pickup options:

  • Free Delivery – Automatically applied to cart with a total of Php 3,000 and above. Applicable within Metro Manila Only.
  • Standard Delivery – Standard shipping which takes 3-15 working days for your item to arrive.
  • You may click here for more information on the Delivery Rates.
  • Grab Padala / Lalamove – Applicable to orders from our Kamias and Ortigas branches (for addresses within Metro Manila and CALABARZON only). Simply schedule pickup date and time with our sales representative as indicated in the Check out page.
  • Local Pickup – Applicable to all branches. Customers can opt to pickup their items from the branch nearest to them. Just schedule pickup date and time with our sales representative as indicated in the Checkout Page.

After selecting your preferred Shipping option, you may now choose from our PAYMENT OPTIONS. You can pay through several Payment Channels:

Bank Deposit
Choose bank deposit if you wish to settle your payment over the counter or by depositing or sending an online transfer via one of our bank accounts. Choosing this option will require you to email a photo of your deposit slip along with the Order Number for us to confirm your payment.

For more details, read the step-by-step guide for Bank Deposit payment here.

GCash Payment
Choose GCash if you wish to settle your payment via the GCash app. Using this option will require you to input the total amount and scan a QR code to settle the payment. You also need to email us a screenshot of the successful GCash fund transfer for us to confirm your payment.

For more details, read the step-by-step guide for GCash payment here.

PayPal
Choose PayPal if you wish to pay using your PayPal credits, or existing credit cards associated with your PayPal account. If you use this option, you will be redirected to a new window or tab, and will be required to login to your PayPal account to choose your preferred card or PayPal credits to withdraw funds from.

For more details, read the step-by-step guide for PayPal payment here.

Dragonpay & TendoPay

Dragonpay
Choose Dragonpay if you do not have a credit card and prefer to pay via Online Banking, ATM, or Payment Centers. There are a variety of affiliate banks and partners you can choose from, and they are divided into two types which are:

Online Banking / E-Wallet
Online Banking will allow you to debit the amount from your current online bank accounts, including BDO, BPI, Metrobank and even GrabPay. If you choose this option, you will be redirected to your bank’s website and will require you to login to your online bank account. Some banks would ask you to pay service fees on top of your total bill.

Over-the-Counter and ATM Banking
Through Over-the-Counter payment and ATM Banking, you can pay through Payment Centers such as Palawan Pawnshop, Cebuana Lhuillier, SM Department Store, or any Bancnet ATM among others. Once you have chosen your preferred Payment Center, you will get an email or SMS instruction on how to settle your payment offline. There will be a payment deadline (date and time) before the transaction is considered void.

For more details, read the step-by-step guide for Dragonpay payment here.

TendoPay
TendoPay is an installment plan solution that lets customers pay for online purchases in 2 to 24 month installments even without a credit card or bank account. If you wish to pay your transactions in installment through a loan from TendoPay, you need to apply for a TendoPay Account first.

For more details, read the step-by-step guide for TendoPay payment here.

Credit Card
Choose Credit Card if you have a card from Visa, Mastercard, American Express or JCB. If you choose this option, you will be redirected to the Pesopay window or tab to input confidential credit card information. You will also be required to input an OTP you will receive via SMS.

For more details, read the step-by-step guide for Credit Card payment here.

MAXXPayment or BDO Installment
Choose MAXXPayment (BDO Installment) if you have an existing BDO Credit Card under Visa, Mastercard, American Express or JCB. Choosing this option will redirect you to a BDO payment window or tab, where you will choose your terms (3,6,9, 12 months). Take note that additional charges apply depending on the terms, and it will be recomputed on the BDO payment window as well before you proceed to input your credit card information. You will also be required to input an OTP you will receive via SMS.

For more details, read the step-by-step guide for MAXXPayment here.

Once you have chosen your preferred Payment Option, simply agree to the Terms and Conditions by ticking the box, and click or tap Place Order.

You’re all done! The next page will give you a summary of your purchase, as well as additional payment instructions if you have chosen Bank Deposit, GCash or non-bank over-the-counter payments. For PayPal, Dragonpay Online Bank Transfer, TendoPay, Credit Card and MAXXPayment, you will be redirected to another window or page where you will enter your account information or OTP.

Note that some payment methods have charges on top of your purchase.

Listed below are the payment channels which are available on checkout. We recommend using these channels on all your transactions to keep your payment safe and to avoid any fraudulent transactions.

Bank Deposit
Choose bank deposit if you wish to settle your payment over the counter by depositing or sending an online transfer via one of our bank accounts. Choosing this option will require you to email a photo of your deposit slip along with the Order Number for us to confirm your payment.

For more details, read the step-by-step guide for Bank Deposit payment here.

GCash Payment
Choose GCash if you wish to settle your payment via the GCash app. Using this option will require you to input the total amount and scan a QR code to settle the payment. You also need to email us a screenshot of the successful GCash fund transfer for us to confirm your payment.

For more details, read the step-by-step guide for GCash payment here.

PayPal
Choose PayPal if you wish to pay using your PayPal credits, or existing credit cards associated with your PayPal account. If you use this option, you will be redirected to a new window or tab, and will be required to login to your PayPal account to choose your preferred card or PayPal credits to withdraw funds from.

For more details, read the step-by-step guide for PayPal payment here.

Dragonpay & TendoPay

Dragonpay
Choose Dragonpay if you do not have a credit card and prefer to pay via Online Banking, ATM, or Payment Centers. There are a variety of affiliate banks and partners you can choose from, and they are divided into two types which are:

Online Banking / E-Wallet
Online Banking will allow you to debit the amount from your current online bank accounts, including BDO, BPI, Metrobank and even GrabPay. If you choose this option, you will be redirected to your bank’s website and will require you to login to your online bank account. Some banks would ask you to pay service fees on top of your total bill.

Over-the-Counter and ATM Banking
Through Over-the-Counter payment and ATM Banking, you can pay through Payment Centers such as LBC, Palawan Pawnshop, Cebuana Lhuillier, SM Department Store, or any Bancnet ATM among others. Once you have chosen your preferred Payment Center, you will get an email or SMS instruction on how to settle your payment offline. There will be a payment deadline (date and time) before the transaction is considered void.

For more details, read the step-by-step guide for Dragonpay payment here.

TendoPay
TendoPay is an installment plan solution that lets customers pay for online purchases in 2 to 24 month installments even without a credit card or bank account. If you wish to pay your transactions in installment through a loan from TendoPay, you need to apply for a TendoPay Account first.

For more details, read the step-by-step guide for TendoPay payment here.

Credit Card
Choose Credit Card if you have a card from Visa, Mastercard, American Express or JCB. If you choose this option, you will be redirected to the Pesopay window or tab to input confidential credit card information. You will also be required to input an OTP you will receive via SMS.

For more details, read the step-by-step guide for Credit Card payment here.

MAXXPayment or BDO Installment
Choose MAXXPayment (BDO Installment) if you have an existing BDO Credit Card under Visa, Mastercard, American Express or JCB. Choosing this option will redirect you to a BDO payment window or tab, where you will choose your terms (3,6,9, 12 months). Take note that additional charges apply depending on the terms, and it will be recomputed on the BDO payment window as well before you proceed to input your credit card information. You will also be required to input an OTP you will receive via SMS.

For more details, read the step-by-step guide for MAXXPayment here.

Delivery of your chosen product may vary depending on the STOCK AVAILABILITY and COURIER’S DELIVERY LEAD TIME.

After the confirmation of your order and payment, you will receive an email from us notifying you that your item is being prepared for shipment. THE EMAIL WILL ALSO INCLUDE YOUR TRACKING NUMBER, so you can monitor the movement of your order.

The standard shipping time is 3-15 working days. This excludes holidays and partner-courier’s non-working days. Delivery time will also depend on stock availability and courier’s delivery lead time.

Due to the Coronavirus (COVID-19) pandemic, there may be shipping delays. We apologize for any inconvenience this may cause and appreciate your patience.  

If you want to estimate the delivery fee, you may refer to our Delivery Rates.

Store Pickup

You may schedule a personal pickup of your items at our branches, or book a local delivery courier service such as Lalamove or Grab Express.  Kindly contact Ms. Roda Marana for your preferred time of pickup.

  • Smart : +63 9619 454 548       
  • Globe : +63 9453 354 192     
  • Landline : 02 8342 8110

We are open Monday to Friday, 8:30am to 5:30pm. Kindly arrange a pickup schedule with Ms. Roda prior to booking your courier. The fees for delivery will be shouldered by the customer.

If via personal pickup, kindly present your proof of payment with valid ID for verification.

You can return or exchange your item if the product you received is:

  • Defective – not working properly
  • Wrong item – what you received is not what you ordered
  • Missing/incomplete accessories – the order you received has missing parts/peripherals
  • Damaged – received item has visible damage such as broken pieces, dents, torn packaging, etc.

Before you proceed to return or exchange the item, kindly be in contact with our teams first: 

Hardware Returns
(Technical Support Team)
John Michael Santos | Neil Del Mundo | Jerold Lumabi
rma@mseedsystems.com
+63(2) 8535 7333 local 571 to 574


Other Items or Wrong Item Return

(Customer Relations Team)
Mariane Yaona | Catherine Erum

customerservice@officeworks.ph
+63(2) 8535 7333 local 322 and 326

Note that items that will be returned or exchanged is the customer’s responsibility. You will be responsible for the shipping charges associated with returning your product to us. Also, the item must be returned with complete accessories or papers that were originally shipped with it. To know more about our Returns, Refund and Exchange Policy, you can read it here.

The warranty of the item can be easily seen in the DESCRIPTION TAB below the product information.

 

*Note that software products do not have a warranty.

Yes. Before your order is shipped, you will receive a confirmation email from us. This includes your tracking number, which can be used to monitor your item through their website. 

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